Companies / Squarespace / incidents

Squarespace: 3D Secure purchase attempts for subscriptions are failing

Impact: majorStatus: resolvedStarted Resolved (1.4 h)5 updatesSource: stspg.io (opens in new tab)
Summary

Squarespace reported a major Accounts & Billing outage in which 3D Secure subscription purchase attempts failed, preventing affected customers from completing purchases. It started at 2025-12-08 17:02 UTC and was resolved at 2025-12-08 18:23 UTC, lasting 1 h 20 min. Squarespace said the issue related to third-party services and 3D Secure payments; no specific fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Accounts & Billing

Timeline of updates

  1. investigating

    We're investigating an issue related to third-party services and 3D Secure payments.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are continuing to investigate this issue.

  4. investigating

    We are continuing to monitor for any further issues.

  5. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Squarespace profile · Recent Squarespace incidents · Markdown · JSON