# Squarespace: 3D Secure purchase attempts for subscriptions are failing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-08 17:02 UTC · Resolved: 2025-12-08 18:23 UTC · Duration: 1.4 h
- Updates: 5 · Affected components: Accounts & Billing
- [Vendor status page: https://stspg.io/g1x6vqlc78b4](https://stspg.io/g1x6vqlc78b4)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Summary

Squarespace reported a major Accounts & Billing outage in which 3D Secure subscription purchase attempts failed, preventing affected customers from completing purchases. It started at 2025-12-08 17:02 UTC and was resolved at 2025-12-08 18:23 UTC, lasting 1 h 20 min. Squarespace said the issue related to third-party services and 3D Secure payments; no specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-08 17:02 UTC: We're investigating an issue related to third-party services and 3D Secure payments.
- **investigating** 2025-12-08 17:20 UTC: We are continuing to investigate this issue.
- **investigating** 2025-12-08 17:45 UTC: We are continuing to investigate this issue.
- **investigating** 2025-12-08 18:16 UTC: We are continuing to monitor for any further issues.
- **resolved** 2025-12-08 18:23 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-12-08 17:02 UTC: [Major incident: 3D Secure purchase attempts for subscriptions are failing](https://rewindex.com/change/i960fb47b5e89b7.md)


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Canonical: https://rewindex.com/company/squarespace/incidents/z23wzts5g535 · Markdown: https://rewindex.com/company/squarespace/incidents/z23wzts5g535.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/z23wzts5g535 · Generated 2026-10-18T11:36:08.224Z