Changes / Squarespace / Acuity Scheduling / 500 error
Squarespace: Critical incident: Acuity Scheduling / 500 error
Summary
Acuity Scheduling experienced a critical service disruption involving 500 errors, starting at 2025-09-23 14:55 UTC and resolved at 2025-09-23 15:24 UTC; the reported duration was 28 min. A fix was implemented at 2025-09-23 15:02 UTC, but no root cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Acuity Scheduling / 500 error
Before: not present
After: critical
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After: resolved
Before: not present
After: 2025-09-23 14:55 UTC
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After: 2025-09-23 15:24 UTC
Before: not present
After: We are currently experiencing a service disruption.
Our Engineering team is working to identify the root cause and implement a solution.
We will provide an update as soon as possible.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: The incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Acuity Scheduling / 500 error (this change) Acuity Scheduling experienced a critical service disruption involving 500 errors, starting at 2025-09-23 14:55 UTC and resolved at 2025-09-23 15:24 UTC; the reported duration was 28 min. A fix was implemented at 2025-09-23 15:02 UTC, but no root cause was stated. | Major incident |
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