Squarespace: Acuity Scheduling / 500 error

Impact: criticalStatus: resolvedStarted 2025-09-23 14:55 UTCResolved 2025-09-23 15:24 UTC (28 min)3 updatesSource: stspg.io

Summary

Acuity Scheduling experienced a critical service disruption involving 500 errors, starting at 2025-09-23 14:55 UTC and resolved at 2025-09-23 15:24 UTC; the reported duration was 28 min. A fix was implemented at 2025-09-23 15:02 UTC, but no root cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Timeline of updates

investigating2025-09-23 14:55 UTC
We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. We will provide an update as soon as possible.
monitoring2025-09-23 15:02 UTC
A fix has been implemented and we are monitoring the results.
resolved2025-09-23 15:24 UTC
The incident has been resolved.

Rewindex changes for this incident

Critical incident: Acuity Scheduling / 500 error 2025-09-23 14:55 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Squarespace profile · Recent Squarespace incidents · Markdown · JSON