# Squarespace: Acuity Scheduling / 500 error

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-09-23 14:55 UTC · Resolved: 2025-09-23 15:24 UTC · Duration: 28 min
- Updates: 3
- [Vendor status page: https://stspg.io/k1dly2qcvs8y](https://stspg.io/k1dly2qcvs8y)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Summary

Acuity Scheduling experienced a critical service disruption involving 500 errors, starting at 2025-09-23 14:55 UTC and resolved at 2025-09-23 15:24 UTC; the reported duration was 28 min. A fix was implemented at 2025-09-23 15:02 UTC, but no root cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-23 14:55 UTC: We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. We will provide an update as soon as possible.
- **monitoring** 2025-09-23 15:02 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-09-23 15:24 UTC: The incident has been resolved.

## Rewindex changes for this incident

- 2025-09-23 14:55 UTC: [Critical incident: Acuity Scheduling / 500 error](https://rewindex.com/change/if15298134ee6cc.md)


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Canonical: https://rewindex.com/company/squarespace/incidents/bf01k990bll7 · Markdown: https://rewindex.com/company/squarespace/incidents/bf01k990bll7.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/bf01k990bll7 · Generated 2026-10-18T11:26:26.646Z