Changes / Squarespace / Customers unable to create new trial sites
Squarespace: Major incident: Customers unable to create new trial sites
Summary
Customers were unable to create new trial sites in a major incident affecting Site Loading, starting 2026-02-11 20:18 UTC and resolved at 2026-02-11 22:00 UTC. The incident lasted 1 h 41 min; Squarespace reported monitoring and resolution but stated no cause or fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Customers unable to create new trial sites
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-02-11 20:18 UTC
Before: not present
After: 2026-02-11 22:00 UTC
Before: not present
After: Site Loading
Before: not present
After: We're investigating issues with new trial creation.
Before: not present
After: We're continuing to monitor this issue.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Customers unable to create new trial sites (this change) Customers were unable to create new trial sites in a major incident affecting Site Loading, starting 2026-02-11 20:18 UTC and resolved at 2026-02-11 22:00 UTC. The incident lasted 1 h 41 min; Squarespace reported monitoring and resolution but stated no cause or fix. | Major incident |
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