# Squarespace: Major incident: Customers unable to create new trial sites

**Summary:** Customers were unable to create new trial sites in a major incident affecting Site Loading, starting 2026-02-11 20:18 UTC and resolved at 2026-02-11 22:00 UTC. The incident lasted 1 h 41 min; Squarespace reported monitoring and resolution but stated no cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-11 20:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gh4bky0vw838](https://stspg.io/gh4bky0vw838)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)
- Versions: before (none: first archived) → after incident\_version:260/vzyr2v0f59w7@1690daa2bf09
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Customers unable to create new trial sites
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-11 20:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-11 22:00 UTC
```

**6. Added: Affected components**

```diff
+ Site Loading
```

**7. Added: Update** (investigating) · 2026-02-11 20:18 UTC

```diff
+ We're investigating issues with new trial creation.
```

**8. Added: Update** (monitoring) · 2026-02-11 20:39 UTC

```diff
+ We're continuing to monitor this issue.
```

**9. Added: Update** (resolved) · 2026-02-11 22:00 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-11 20:18 UTC | Major incident: Customers unable to create new trial sites (this change) | outage |

All Squarespace changes: [timeline](https://rewindex.com/company/squarespace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1573d671f7068b · Markdown: https://rewindex.com/change/i1573d671f7068b.md · JSON: https://rewindex.com/api/v1/changes/i1573d671f7068b · Generated 2026-10-18T02:55:09.291Z