Companies / Squarespace / incidents

Squarespace: Customers unable to create new trial sites

Impact: majorStatus: resolvedStarted Resolved (1.7 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Customers were unable to create new trial sites in a major incident affecting Site Loading, starting 2026-02-11 20:18 UTC and resolved at 2026-02-11 22:00 UTC. The incident lasted 1 h 41 min; Squarespace reported monitoring and resolution but stated no cause or fix.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Site Loading

Timeline of updates

  1. investigating

    We're investigating issues with new trial creation.

  2. monitoring

    We're continuing to monitor this issue.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Squarespace profile · Recent Squarespace incidents · Markdown · JSON