# Squarespace: Customers unable to create new trial sites

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-11 20:18 UTC · Resolved: 2026-02-11 22:00 UTC · Duration: 1.7 h
- Updates: 3 · Affected components: Site Loading
- [Vendor status page: https://stspg.io/gh4bky0vw838](https://stspg.io/gh4bky0vw838)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Summary

Customers were unable to create new trial sites in a major incident affecting Site Loading, starting 2026-02-11 20:18 UTC and resolved at 2026-02-11 22:00 UTC. The incident lasted 1 h 41 min; Squarespace reported monitoring and resolution but stated no cause or fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-02-11 20:18 UTC: We're investigating issues with new trial creation.
- **monitoring** 2026-02-11 20:39 UTC: We're continuing to monitor this issue.
- **resolved** 2026-02-11 22:00 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-02-11 20:18 UTC: [Major incident: Customers unable to create new trial sites](https://rewindex.com/change/i1573d671f7068b.md)


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Canonical: https://rewindex.com/company/squarespace/incidents/vzyr2v0f59w7 · Markdown: https://rewindex.com/company/squarespace/incidents/vzyr2v0f59w7.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/vzyr2v0f59w7 · Generated 2026-10-18T10:33:30.249Z