Changes / Squarespace / Acuity Scheduling / Slow loading or 500 errors

Squarespace: Major incident: Acuity Scheduling / Slow loading or 500 errors

Summary

Acuity Scheduling experienced a major incident causing slow loading or 500 errors for some customers logging in or taking actions. It started at 2025-10-29 17:40 UTC and was resolved at 2025-10-29 21:31 UTC, lasting 3 h 50 min.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 85%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Acuity Scheduling / Slow loading or 500 errors
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-10-29 17:40 UTC
AddedResolved time#5
Before: not present
After: 2025-10-29 21:31 UTC
AddedAffected components#6
Before: not present
After: Acuity Scheduling
AddedUpdateinvestigating#7
Before: not present
After: Some customers may experience slow loading or 500 errors when logging in or taking actions in Acuity.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Acuity Scheduling / Slow loading or 500 errors (this change)
Acuity Scheduling experienced a major incident causing slow loading or 500 errors for some customers logging in or taking actions. It started at 2025-10-29 17:40 UTC and was resolved at 2025-10-29 21:31 UTC, lasting 3 h 50 min.
Major incident

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