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Squarespace: Acuity Scheduling / Slow loading or 500 errors

Impact: majorStatus: resolvedStarted Resolved (3.9 h)2 updatesSource: stspg.io (opens in new tab)
Summary

Acuity Scheduling experienced a major incident causing slow loading or 500 errors for some customers logging in or taking actions. It started at 2025-10-29 17:40 UTC and was resolved at 2025-10-29 21:31 UTC, lasting 3 h 50 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Acuity Scheduling

Timeline of updates

  1. investigating

    Some customers may experience slow loading or 500 errors when logging in or taking actions in Acuity.

  2. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Squarespace profile · Recent Squarespace incidents · Markdown · JSON