# Squarespace: Acuity Scheduling / Slow loading or 500 errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-29 17:40 UTC · Resolved: 2025-10-29 21:31 UTC · Duration: 3.9 h
- Updates: 2 · Affected components: Acuity Scheduling
- [Vendor status page: https://stspg.io/gngwd0ccwv37](https://stspg.io/gngwd0ccwv37)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Summary

Acuity Scheduling experienced a major incident causing slow loading or 500 errors for some customers logging in or taking actions. It started at 2025-10-29 17:40 UTC and was resolved at 2025-10-29 21:31 UTC, lasting 3 h 50 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-29 17:40 UTC: Some customers may experience slow loading or 500 errors when logging in or taking actions in Acuity.
- **resolved** 2025-10-29 21:31 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-29 17:40 UTC: [Major incident: Acuity Scheduling / Slow loading or 500 errors](https://rewindex.com/change/i41d45af57d7bf5.md)


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Canonical: https://rewindex.com/company/squarespace/incidents/v6zxmlgd5tfn · Markdown: https://rewindex.com/company/squarespace/incidents/v6zxmlgd5tfn.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/v6zxmlgd5tfn · Generated 2026-10-18T11:27:12.361Z