Changes / Squarespace / Unable to create new sites and purchase or modify non-website subscriptions

Squarespace: Critical incident: Unable to create new sites and purchase or modify non-website subscriptions

Summary

Squarespace reported a critical Site Editing outage affecting new website creation, domain registration, and purchasing or modifying non-website subscriptions. It started at 2026-04-28 10:17 UTC and was resolved at 2026-04-28 11:48 UTC, lasting 1 h 30 min. Squarespace implemented a fix but did not state a cause.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Unable to create new sites and purchase or modify non-website subscriptions
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-04-28 10:17 UTC
AddedResolved time#5
Before: not present
After: 2026-04-28 11:48 UTC
AddedAffected components#6
Before: not present
After: Site Editing
AddedUpdateinvestigating#7
Before: not present
After: This might include: - Not being able to create a new website using template store / blank template. - Not being able to register a new domain name. - Not being able to purchase or modify subscriptions.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix has been implemented.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: Unable to create new sites and purchase or modify non-website subscriptions (this change)
Squarespace reported a critical Site Editing outage affecting new website creation, domain registration, and purchasing or modifying non-website subscriptions. It started at 2026-04-28 10:17 UTC and was resolved at 2026-04-28 11:48 UTC, lasting 1 h 30 min. Squarespace implemented a fix but did not state a cause.
Major incident

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