# Squarespace: Critical incident: Unable to create new sites and purchase or modify non-website subscriptions

**Summary:** Squarespace reported a critical Site Editing outage affecting new website creation, domain registration, and purchasing or modifying non-website subscriptions. It started at 2026-04-28 10:17 UTC and was resolved at 2026-04-28 11:48 UTC, lasting 1 h 30 min. Squarespace implemented a fix but did not state a cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-28 10:17 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/k9g86rq8kjh1](https://stspg.io/k9g86rq8kjh1)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)
- Versions: before (none: first archived) → after incident\_version:260/7z3vhb1bg478@cbcd4cd2cfe9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Unable to create new sites and purchase or modify non-website subscriptions
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-28 10:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-28 11:48 UTC
```

**6. Added: Affected components**

```diff
+ Site Editing
```

**7. Added: Update** (investigating) · 2026-04-28 10:17 UTC

```diff
+ This might include: - Not being able to create a new website using template store / blank template. - Not being able to register a new domain name.  - Not being able to purchase or modify subscriptions.
```

**8. Added: Update** (identified) · 2026-04-28 11:31 UTC

```diff
+ The issue has been identified and a fix has been implemented.
```

**9. Added: Update** (monitoring) · 2026-04-28 11:43 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2026-04-28 11:48 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-28 10:17 UTC | Critical incident: Unable to create new sites and purchase or modify non-website subscriptions (this change) | outage |

All Squarespace changes: [timeline](https://rewindex.com/company/squarespace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i9a52f16a6f9117 · Markdown: https://rewindex.com/change/i9a52f16a6f9117.md · JSON: https://rewindex.com/api/v1/changes/i9a52f16a6f9117 · Generated 2026-10-18T02:31:47.721Z