Changes / Squarespace / Site Loading and Editing issues - due to 503 errors

Squarespace: Critical incident: Site Loading and Editing issues - due to 503 errors

Summary

Squarespace reported a critical outage affecting Site Loading and Site Editing due to 503 errors, starting at 2025-11-03 17:22 UTC. A fix was implemented at 17:42 UTC, and the incident was resolved at 2025-11-03 18:55 UTC after 1 h 33 min.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Site Loading and Editing issues - due to 503 errors
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-11-03 17:22 UTC
AddedResolved time#5
Before: not present
After: 2025-11-03 18:55 UTC
AddedAffected components#6
Before: not present
After: Site Editing, Site Loading
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: Site Loading and Editing issues - due to 503 errors (this change)
Squarespace reported a critical outage affecting Site Loading and Site Editing due to 503 errors, starting at 2025-11-03 17:22 UTC. A fix was implemented at 17:42 UTC, and the incident was resolved at 2025-11-03 18:55 UTC after 1 h 33 min.
Major incident

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