# Squarespace: Critical incident: Site Loading and Editing issues - due to 503 errors

**Summary:** Squarespace reported a critical outage affecting Site Loading and Site Editing due to 503 errors, starting at 2025-11-03 17:22 UTC. A fix was implemented at 17:42 UTC, and the incident was resolved at 2025-11-03 18:55 UTC after 1 h 33 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-03 17:22 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/m4j50gfftrtd](https://stspg.io/m4j50gfftrtd)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)
- Versions: before (none: first archived) → after incident\_version:260/gdtcwksfpp4w@ab62d879b9d1
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Site Loading and Editing issues - due to 503 errors
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-03 17:22 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-03 18:55 UTC
```

**6. Added: Affected components**

```diff
+ Site Editing, Site Loading
```

**7. Added: Update** (investigating) · 2025-11-03 17:22 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2025-11-03 17:40 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2025-11-03 17:42 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2025-11-03 18:55 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-03 17:22 UTC | Critical incident: Site Loading and Editing issues - due to 503 errors (this change) | outage |

All Squarespace changes: [timeline](https://rewindex.com/company/squarespace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i7ce657491e83b1 · Markdown: https://rewindex.com/change/i7ce657491e83b1.md · JSON: https://rewindex.com/api/v1/changes/i7ce657491e83b1 · Generated 2026-10-18T02:55:14.971Z