Changes / Squarespace / Acuity Scheduling / Appointment Types not loading for some users

Squarespace: Major incident: Acuity Scheduling / Appointment Types not loading for some users

Summary

Acuity Scheduling appointment types failed to load for some users in a major-impact outage starting 2025-10-01 16:48 UTC. Squarespace implemented a fix at 16:51 UTC and resolved the incident at 16:58 UTC; the computed duration was 9 min.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 89%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Acuity Scheduling / Appointment Types not loading for some users
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-10-01 16:48 UTC
AddedResolved time#5
Before: not present
After: 2025-10-01 16:58 UTC
AddedUpdateinvestigating#6
Before: not present
After: We are currently investigating the issue.
AddedUpdatemonitoring#7
Before: not present
After: A fix has been implemented, and we are monitoring the results.
AddedUpdateresolved#8
Before: not present
After: The issue has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Acuity Scheduling / Appointment Types not loading for some users (this change)
Acuity Scheduling appointment types failed to load for some users in a major-impact outage starting 2025-10-01 16:48 UTC. Squarespace implemented a fix at 16:51 UTC and resolved the incident at 16:58 UTC; the computed duration was 9 min.
Major incident

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