# Squarespace: Major incident: Acuity Scheduling / Appointment Types not loading for some users

**Summary:** Acuity Scheduling appointment types failed to load for some users in a major-impact outage starting 2025-10-01 16:48 UTC. Squarespace implemented a fix at 16:51 UTC and resolved the incident at 16:58 UTC; the computed duration was 9 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-01 16:48 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/p4dv85t5fft1](https://stspg.io/p4dv85t5fft1)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)
- Versions: before (none: first archived) → after incident\_version:260/7247p2zvg0ly@e9a918cd1e1d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Acuity Scheduling / Appointment Types not loading for some users
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-01 16:48 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-01 16:58 UTC
```

**6. Added: Update** (investigating) · 2025-10-01 16:48 UTC

```diff
+ We are currently investigating the issue.
```

**7. Added: Update** (monitoring) · 2025-10-01 16:51 UTC

```diff
+ A fix has been implemented, and we are monitoring the results.
```

**8. Added: Update** (resolved) · 2025-10-01 16:58 UTC

```diff
+ The issue has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-01 16:48 UTC | Major incident: Acuity Scheduling / Appointment Types not loading for some users (this change) | outage |

All Squarespace changes: [timeline](https://rewindex.com/company/squarespace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i7433d0f854eb6e · Markdown: https://rewindex.com/change/i7433d0f854eb6e.md · JSON: https://rewindex.com/api/v1/changes/i7433d0f854eb6e · Generated 2026-10-18T02:55:09.902Z