Squarespace: Acuity Scheduling / Appointment Types not loading for some users

Impact: majorStatus: resolvedStarted 2025-10-01 16:48 UTCResolved 2025-10-01 16:58 UTC (10 min)3 updatesSource: stspg.io

Summary

Acuity Scheduling appointment types failed to load for some users in a major-impact outage starting 2025-10-01 16:48 UTC. Squarespace implemented a fix at 16:51 UTC and resolved the incident at 16:58 UTC; the computed duration was 9 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Timeline of updates

investigating2025-10-01 16:48 UTC
We are currently investigating the issue.
monitoring2025-10-01 16:51 UTC
A fix has been implemented, and we are monitoring the results.
resolved2025-10-01 16:58 UTC
The issue has been resolved.

Rewindex changes for this incident

Major incident: Acuity Scheduling / Appointment Types not loading for some users 2025-10-01 16:48 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Squarespace profile · Recent Squarespace incidents · Markdown · JSON