# Squarespace: Acuity Scheduling / Appointment Types not loading for some users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-01 16:48 UTC · Resolved: 2025-10-01 16:58 UTC · Duration: 10 min
- Updates: 3
- [Vendor status page: https://stspg.io/p4dv85t5fft1](https://stspg.io/p4dv85t5fft1)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Summary

Acuity Scheduling appointment types failed to load for some users in a major-impact outage starting 2025-10-01 16:48 UTC. Squarespace implemented a fix at 16:51 UTC and resolved the incident at 16:58 UTC; the computed duration was 9 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-10-01 16:48 UTC: We are currently investigating the issue.
- **monitoring** 2025-10-01 16:51 UTC: A fix has been implemented, and we are monitoring the results.
- **resolved** 2025-10-01 16:58 UTC: The issue has been resolved.

## Rewindex changes for this incident

- 2025-10-01 16:48 UTC: [Major incident: Acuity Scheduling / Appointment Types not loading for some users](https://rewindex.com/change/i7433d0f854eb6e.md)


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Canonical: https://rewindex.com/company/squarespace/incidents/7247p2zvg0ly · Markdown: https://rewindex.com/company/squarespace/incidents/7247p2zvg0ly.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/7247p2zvg0ly · Generated 2026-10-18T12:20:45.003Z