Changes / Squarespace / Acuity Scheduling Service Disruption

Squarespace: Major incident: Acuity Scheduling Service Disruption

Summary

Squarespace reported a major Acuity Scheduling disruption that prevented existing users from creating new Acuity trials; it warned all users and services may be affected. The incident started at 2026-05-19 17:06 UTC and was resolved at 2026-05-19 17:35 UTC, lasting 29 min. Engineering identified the root cause and reported implementing a fix, without specifying details.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Acuity Scheduling Service Disruption
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-05-19 17:06 UTC
AddedResolved time#5
Before: not present
After: 2026-05-19 17:35 UTC
AddedAffected components#6
Before: not present
After: Acuity Scheduling
AddedUpdateinvestigating#7
Before: not present
After: We are currently experiencing a service disruption where existing users are unable to create new Acuity trials. Our Engineering team has identified the root cause and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Acuity Scheduling Service Disruption (this change)
Squarespace reported a major Acuity Scheduling disruption that prevented existing users from creating new Acuity trials; it warned all users and services may be affected. The incident started at 2026-05-19 17:06 UTC and was resolved at 2026-05-19 17:35 UTC, lasting 29 min. Engineering identified the root cause and reported implementing a fix, without specifying details.
Major incident

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