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Squarespace: Acuity Scheduling Service Disruption

Impact: majorStatus: resolvedStarted Resolved (30 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Squarespace reported a major Acuity Scheduling disruption that prevented existing users from creating new Acuity trials; it warned all users and services may be affected. The incident started at 2026-05-19 17:06 UTC and was resolved at 2026-05-19 17:35 UTC, lasting 29 min. Engineering identified the root cause and reported implementing a fix, without specifying details.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Acuity Scheduling

Timeline of updates

  1. investigating

    We are currently experiencing a service disruption where existing users are unable to create new Acuity trials. Our Engineering team has identified the root cause and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Squarespace profile · Recent Squarespace incidents · Markdown · JSON