# Squarespace: Acuity Scheduling Service Disruption

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-19 17:06 UTC · Resolved: 2026-05-19 17:35 UTC · Duration: 30 min
- Updates: 3 · Affected components: Acuity Scheduling
- [Vendor status page: https://stspg.io/lvrg9vw17mmx](https://stspg.io/lvrg9vw17mmx)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Summary

Squarespace reported a major Acuity Scheduling disruption that prevented existing users from creating new Acuity trials; it warned all users and services may be affected. The incident started at 2026-05-19 17:06 UTC and was resolved at 2026-05-19 17:35 UTC, lasting 29 min. Engineering identified the root cause and reported implementing a fix, without specifying details. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-19 17:06 UTC: We are currently experiencing a service disruption where existing users are unable to create new Acuity trials. Our Engineering team has identified the root cause and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.
- **identified** 2026-05-19 17:06 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2026-05-19 17:35 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-19 17:06 UTC: [Major incident: Acuity Scheduling Service Disruption](https://rewindex.com/change/i4f168a5b315cc2.md)


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Canonical: https://rewindex.com/company/squarespace/incidents/fsk182w4cjtk · Markdown: https://rewindex.com/company/squarespace/incidents/fsk182w4cjtk.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/fsk182w4cjtk · Generated 2026-10-18T10:26:08.990Z