Changes / Squarespace / Acuity Scheduling / Webhook delivery delay
Squarespace: Major incident: Acuity Scheduling / Webhook delivery delay
Summary
Squarespace reported a major Acuity Scheduling webhook delivery delay from 2026-02-11 14:08 UTC to 2026-02-11 15:57 UTC, lasting 1 h 49 min. Customers relying on webhooks faced delayed delivery; Squarespace said it identified the cause and resolved the issue but did not disclose the cause or fix.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Acuity Scheduling / Webhook delivery delay
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-02-11 14:08 UTC
Before: not present
After: 2026-02-11 15:57 UTC
Before: not present
After: We are currently investigating a delay in webhook delivery.
Before: not present
After: We have identified the cause of the webhook delivery delay, and are working toward a solution.
Before: not present
After: The issue with delayed webhook delivery has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Acuity Scheduling / Webhook delivery delay (this change) Squarespace reported a major Acuity Scheduling webhook delivery delay from 2026-02-11 14:08 UTC to 2026-02-11 15:57 UTC, lasting 1 h 49 min. Customers relying on webhooks faced delayed delivery; Squarespace said it identified the cause and resolved the issue but did not disclose the cause or fix. | Major incident |
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