Changes / Squarespace / Acuity Scheduling / Client Scheduling Page showing "SORRY" error
Squarespace: Major incident: Acuity Scheduling / Client Scheduling Page showing "SORRY" error
Summary
Some Acuity Scheduling customers saw a "SORRY" error when accessing their Client Scheduling Page; Squarespace rated the incident major. It was marked resolved, with a recorded start of 2026-09-09 15:26 UTC and resolution of 2026-09-08 15:28 UTC; the timestamps conflict, and duration is unknown.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Acuity Scheduling / Client Scheduling Page showing "SORRY" error
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-09 15:26 UTC
Before: not present
After: 2026-09-08 15:28 UTC
Before: not present
After: Some customers are seeing a "SORRY" page when accessing their Client Scheduling Page.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Acuity Scheduling / Client Scheduling Page showing "SORRY" error (this change) Some Acuity Scheduling customers saw a "SORRY" error when accessing their Client Scheduling Page; Squarespace rated the incident major. It was marked resolved, with a recorded start of 2026-09-09 15:26 UTC and resolution of 2026-09-08 15:28 UTC; the timestamps conflict, and duration is unknown. | Major incident |
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