# Squarespace: Major incident: Acuity Scheduling / Client Scheduling Page showing "SORRY" error

**Summary:** Some Acuity Scheduling customers saw a "SORRY" error when accessing their Client Scheduling Page; Squarespace rated the incident major. It was marked resolved, with a recorded start of 2026-09-09 15:26 UTC and resolution of 2026-09-08 15:28 UTC; the timestamps conflict, and duration is unknown. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-09 15:26 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/x9x9gptdvr9f](https://stspg.io/x9x9gptdvr9f)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)
- Versions: before (none: first archived) → after incident\_version:260/q2r6jc35q7bf@398a8a588aa6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Acuity Scheduling / Client Scheduling Page showing "SORRY" error
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-09 15:26 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-08 15:28 UTC
```

**6. Added: Update** (resolved) · 2026-09-08 15:28 UTC

```diff
+ Some customers are seeing a "SORRY" page when accessing their Client Scheduling Page.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-09 15:26 UTC | Major incident: Acuity Scheduling / Client Scheduling Page showing "SORRY" error (this change) | outage |

All Squarespace changes: [timeline](https://rewindex.com/company/squarespace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i3f5d5c2dd12375 · Markdown: https://rewindex.com/change/i3f5d5c2dd12375.md · JSON: https://rewindex.com/api/v1/changes/i3f5d5c2dd12375 · Generated 2026-10-18T02:29:11.181Z