Changes / Squarespace / Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update

Squarespace: Major incident: Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update

Summary

A major Acuity Scheduling incident left the Admin Mobile app crashing on launch for some iOS 27 users; Android was unaffected. It ran from 2026-09-18 20:35 UTC to 2026-09-22 19:25 UTC (3 days 22 h). Access was restored, with the fix available in Acuity Scheduling version 98.0.0 via the Apple App Store.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-18 20:35 UTC
AddedResolved time#5
Before: not present
After: 2026-09-22 19:25 UTC
AddedAffected components#6
Before: not present
After: Acuity Scheduling
AddedUpdateinvestigating#7
Before: not present
After: Some users are experiencing issues with the Acuity Admin Mobile app crashing when attempting to launch the app after the latest iOS 27 update. We are currently investigating the issue.
AddedUpdateinvestigating#8
Before: not present
After: We currently recommend that users remain on iOS 26 and defer upgrading to iOS 27 until this issue is resolved. This precaution will ensure uninterrupted access to the Acuity Admin Mobile app. Android users remain unaffected.
AddedUpdateidentified#9
Before: not present
After: The issue has been identified and we are working on a fix.
AddedUpdateidentified#10
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdateresolved#11
Before: not present
After: Access to the Acuity Scheduling app has been restored for users on iOS 27. Users can update to Acuity Scheduling version 98.0.0 via the Apple App Store to install the fix.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update (this change)
A major Acuity Scheduling incident left the Admin Mobile app crashing on launch for some iOS 27 users; Android was unaffected. It ran from 2026-09-18 20:35 UTC to 2026-09-22 19:25 UTC (3 days 22 h). Access was restored, with the fix available in Acuity Scheduling version 98.0.0 via the Apple App Store.
Major incident

All Squarespace changes → · Squarespace profile · Markdown · JSON