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Squarespace: Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update
A major Acuity Scheduling incident left the Admin Mobile app crashing on launch for some iOS 27 users; Android was unaffected. It ran from 2026-09-18 20:35 UTC to 2026-09-22 19:25 UTC (3 days 22 h). Access was restored, with the fix available in Acuity Scheduling version 98.0.0 via the Apple App Store.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Acuity Scheduling
Timeline of updates
- investigating
Some users are experiencing issues with the Acuity Admin Mobile app crashing when attempting to launch the app after the latest iOS 27 update. We are currently investigating the issue.
- investigating
We currently recommend that users remain on iOS 26 and defer upgrading to iOS 27 until this issue is resolved. This precaution will ensure uninterrupted access to the Acuity Admin Mobile app. Android users remain unaffected.
- identified
The issue has been identified and we are working on a fix.
- identified
We are continuing to work on a fix for this issue.
- resolved
Access to the Acuity Scheduling app has been restored for users on iOS 27. Users can update to Acuity Scheduling version 98.0.0 via the Apple App Store to install the fix.
Rewindex changes for this incident
- Major incident: Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update 2026-09-18 20:35 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Squarespace profile · Recent Squarespace incidents · Markdown · JSON