Changes / Squarespace / PayPal Issues
Squarespace: Major incident: PayPal Issues
Summary
Squarespace reported a major PayPal incident affecting checkout for Squarespace subscriptions, orders on Squarespace sites, and Acuity appointment bookings. It started at 2025-10-16 16:20 UTC and was resolved at 2025-10-16 17:04 UTC, lasting 43 min; a fix was implemented by 2025-10-16 16:53 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: PayPal Issues
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After: major
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After: resolved
Before: not present
After: 2025-10-16 16:20 UTC
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After: 2025-10-16 17:04 UTC
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After: Accounts & Billing, Commerce
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After: Customers may experience issues with PayPal on the checkout page when purchasing Squarespace subscriptions, placing orders on Squarespace sites, and booking appointments on Acuity.
Before: not present
After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: PayPal Issues (this change) Squarespace reported a major PayPal incident affecting checkout for Squarespace subscriptions, orders on Squarespace sites, and Acuity appointment bookings. It started at 2025-10-16 16:20 UTC and was resolved at 2025-10-16 17:04 UTC, lasting 43 min; a fix was implemented by 2025-10-16 16:53 UTC. | Major incident |
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