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Squarespace: PayPal Issues

Impact: majorStatus: resolvedStarted Resolved (43 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Squarespace reported a major PayPal incident affecting checkout for Squarespace subscriptions, orders on Squarespace sites, and Acuity appointment bookings. It started at 2025-10-16 16:20 UTC and was resolved at 2025-10-16 17:04 UTC, lasting 43 min; a fix was implemented by 2025-10-16 16:53 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Accounts & BillingCommerce

Timeline of updates

  1. identified

    Customers may experience issues with PayPal on the checkout page when purchasing Squarespace subscriptions, placing orders on Squarespace sites, and booking appointments on Acuity.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Squarespace profile · Recent Squarespace incidents · Markdown · JSON