# Squarespace: PayPal Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-16 16:20 UTC · Resolved: 2025-10-16 17:04 UTC · Duration: 43 min
- Updates: 3 · Affected components: Accounts & Billing, Commerce
- [Vendor status page: https://stspg.io/ghtp9h9yjzf1](https://stspg.io/ghtp9h9yjzf1)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Summary

Squarespace reported a major PayPal incident affecting checkout for Squarespace subscriptions, orders on Squarespace sites, and Acuity appointment bookings. It started at 2025-10-16 16:20 UTC and was resolved at 2025-10-16 17:04 UTC, lasting 43 min; a fix was implemented by 2025-10-16 16:53 UTC. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-10-16 16:20 UTC: Customers may experience issues with PayPal on the checkout page when purchasing Squarespace subscriptions, placing orders on Squarespace sites, and booking appointments on Acuity.
- **monitoring** 2025-10-16 16:53 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-10-16 17:04 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-10-16 16:20 UTC: [Major incident: PayPal Issues](https://rewindex.com/change/ib52cf234b85a34.md)


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Canonical: https://rewindex.com/company/squarespace/incidents/8m65jcpj7vqw · Markdown: https://rewindex.com/company/squarespace/incidents/8m65jcpj7vqw.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/8m65jcpj7vqw · Generated 2026-10-18T11:35:01.973Z