# Squarespace: Major incident: PayPal Issues

**Summary:** Squarespace reported a major PayPal incident affecting checkout for Squarespace subscriptions, orders on Squarespace sites, and Acuity appointment bookings. It started at 2025-10-16 16:20 UTC and was resolved at 2025-10-16 17:04 UTC, lasting 43 min; a fix was implemented by 2025-10-16 16:53 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-16 16:20 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/ghtp9h9yjzf1](https://stspg.io/ghtp9h9yjzf1)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)
- Versions: before (none: first archived) → after incident\_version:260/8m65jcpj7vqw@e58b6f61c56e
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ PayPal Issues
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-16 16:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-16 17:04 UTC
```

**6. Added: Affected components**

```diff
+ Accounts & Billing, Commerce
```

**7. Added: Update** (identified) · 2025-10-16 16:20 UTC

```diff
+ Customers may experience issues with PayPal on the checkout page when purchasing Squarespace subscriptions, placing orders on Squarespace sites, and booking appointments on Acuity.
```

**8. Added: Update** (monitoring) · 2025-10-16 16:53 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-10-16 17:04 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-16 16:20 UTC | Major incident: PayPal Issues (this change) | outage |

All Squarespace changes: [timeline](https://rewindex.com/company/squarespace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib52cf234b85a34 · Markdown: https://rewindex.com/change/ib52cf234b85a34.md · JSON: https://rewindex.com/api/v1/changes/ib52cf234b85a34 · Generated 2026-10-18T03:55:44.356Z