Changes / Squarespace / Acuity Scheduling Service Disruption

Squarespace: Critical incident: Acuity Scheduling Service Disruption

Summary

Acuity Scheduling had a critical service disruption starting 2026-08-12 22:55 UTC; Squarespace said all users and services may be affected. Engineering identified the issue, and the incident was resolved at 2026-08-12 23:12 UTC after 16 min; no specific cause or fix was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Acuity Scheduling Service Disruption
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-12 22:55 UTC
AddedResolved time#5
Before: not present
After: 2026-08-12 23:12 UTC
AddedAffected components#6
Before: not present
After: Acuity Scheduling
AddedUpdateidentified#7
Before: not present
After: We are currently experiencing a service disruption. Our Engineering team has identified the issue and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: Acuity Scheduling Service Disruption (this change)
Acuity Scheduling had a critical service disruption starting 2026-08-12 22:55 UTC; Squarespace said all users and services may be affected. Engineering identified the issue, and the incident was resolved at 2026-08-12 23:12 UTC after 16 min; no specific cause or fix was stated.
Major incident

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