# Squarespace: Critical incident: Acuity Scheduling Service Disruption

**Summary:** Acuity Scheduling had a critical service disruption starting 2026-08-12 22:55 UTC; Squarespace said all users and services may be affected. Engineering identified the issue, and the incident was resolved at 2026-08-12 23:12 UTC after 16 min; no specific cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-12 22:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nxhztwgsdsnp](https://stspg.io/nxhztwgsdsnp)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)
- Versions: before (none: first archived) → after incident\_version:260/3jkt3qpcd5n8@f1f7c675020b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Acuity Scheduling Service Disruption
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-12 22:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-12 23:12 UTC
```

**6. Added: Affected components**

```diff
+ Acuity Scheduling
```

**7. Added: Update** (identified) · 2026-08-12 22:55 UTC

```diff
+ We are currently experiencing a service disruption. Our Engineering team has identified the issue and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.
```

**8. Added: Update** (resolved) · 2026-08-12 23:12 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-12 22:55 UTC | Critical incident: Acuity Scheduling Service Disruption (this change) | outage |

All Squarespace changes: [timeline](https://rewindex.com/company/squarespace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iae9c63c69a3d79 · Markdown: https://rewindex.com/change/iae9c63c69a3d79.md · JSON: https://rewindex.com/api/v1/changes/iae9c63c69a3d79 · Generated 2026-10-18T01:30:02.455Z