Changes / Squarespace / Acuity Scheduling / Undelivered SMS reminders
Squarespace: Major incident: Acuity Scheduling / Undelivered SMS reminders
Summary
Acuity Scheduling SMS reminders were not delivered for some customers in a major-impact incident from 2025-09-09 18:19 UTC to 2025-09-09 19:26 UTC, lasting 1 h 6 min. Squarespace identified the issue, reported implementing a fix, and marked the incident resolved; affected customers could miss appointment reminders.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Acuity Scheduling / Undelivered SMS reminders
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-09-09 18:19 UTC
Before: not present
After: 2025-09-09 19:26 UTC
Before: not present
After: Acuity Scheduling
Before: not present
After: SMS reminders are not being delivered for some customers. We're investigating the cause and will provide an update as soon as possible.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Acuity Scheduling / Undelivered SMS reminders (this change) Acuity Scheduling SMS reminders were not delivered for some customers in a major-impact incident from 2025-09-09 18:19 UTC to 2025-09-09 19:26 UTC, lasting 1 h 6 min. Squarespace identified the issue, reported implementing a fix, and marked the incident resolved; affected customers could miss appointment reminders. | Major incident |
All Squarespace changes → · Squarespace profile · Markdown · JSON