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Squarespace: Acuity Scheduling / Undelivered SMS reminders
Acuity Scheduling SMS reminders were not delivered for some customers in a major-impact incident from 2025-09-09 18:19 UTC to 2025-09-09 19:26 UTC, lasting 1 h 6 min. Squarespace identified the issue, reported implementing a fix, and marked the incident resolved; affected customers could miss appointment reminders.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Acuity Scheduling
Timeline of updates
- investigating
SMS reminders are not being delivered for some customers. We're investigating the cause and will provide an update as soon as possible.
- identified
The issue has been identified and a fix is being implemented.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Acuity Scheduling / Undelivered SMS reminders 2025-09-09 18:19 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Squarespace profile · Recent Squarespace incidents · Markdown · JSON