# Squarespace: Acuity Scheduling / Undelivered SMS reminders

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-09 18:19 UTC · Resolved: 2025-09-09 19:26 UTC · Duration: 1.1 h
- Updates: 3 · Affected components: Acuity Scheduling
- [Vendor status page: https://stspg.io/3xfymr33j3fr](https://stspg.io/3xfymr33j3fr)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Summary

Acuity Scheduling SMS reminders were not delivered for some customers in a major-impact incident from 2025-09-09 18:19 UTC to 2025-09-09 19:26 UTC, lasting 1 h 6 min. Squarespace identified the issue, reported implementing a fix, and marked the incident resolved; affected customers could miss appointment reminders. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-09 18:19 UTC: SMS reminders are not being delivered for some customers. We're investigating the cause and will provide an update as soon as possible.
- **identified** 2025-09-09 18:53 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2025-09-09 19:26 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-09-09 18:19 UTC: [Major incident: Acuity Scheduling / Undelivered SMS reminders](https://rewindex.com/change/i0f95b976ef4a39.md)


---
Canonical: https://rewindex.com/company/squarespace/incidents/vn2m8gsppnd8 · Markdown: https://rewindex.com/company/squarespace/incidents/vn2m8gsppnd8.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/vn2m8gsppnd8 · Generated 2026-10-18T11:27:19.859Z