Changes / Squarespace / Acuity loading

Squarespace: Major incident: Acuity loading

Summary

Acuity Scheduling experienced loading issues rated major by Squarespace, starting at 2025-10-01 03:02 UTC and resolving at 2025-10-01 04:14 UTC after 1 h 12 min. A fix was implemented at 03:35 UTC, followed by monitoring.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 96%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Acuity loading
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-10-01 03:02 UTC
AddedResolved time#5
Before: not present
After: 2025-10-01 04:14 UTC
AddedAffected components#6
Before: not present
After: Acuity Scheduling
AddedUpdateinvestigating#7
Before: not present
After: We're investigating issues with Acuity Scheduling loading.
AddedUpdateinvestigating#8
Before: not present
After: We’re continuing to investigate this issue
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdatemonitoring#10
Before: not present
After: This issue has been resolved.
AddedUpdateresolved#11
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Acuity loading (this change)
Acuity Scheduling experienced loading issues rated major by Squarespace, starting at 2025-10-01 03:02 UTC and resolving at 2025-10-01 04:14 UTC after 1 h 12 min. A fix was implemented at 03:35 UTC, followed by monitoring.
Major incident

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