# Squarespace: Major incident: Acuity loading

**Summary:** Acuity Scheduling experienced loading issues rated major by Squarespace, starting at 2025-10-01 03:02 UTC and resolving at 2025-10-01 04:14 UTC after 1 h 12 min. A fix was implemented at 03:35 UTC, followed by monitoring. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-10-01 03:02 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/66j528c8h9kf](https://stspg.io/66j528c8h9kf)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)
- Versions: before (none: first archived) → after incident\_version:260/66x58dphns10@b8f0c4e5067a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Acuity loading
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-10-01 03:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-10-01 04:14 UTC
```

**6. Added: Affected components**

```diff
+ Acuity Scheduling
```

**7. Added: Update** (investigating) · 2025-10-01 03:02 UTC

```diff
+ We're investigating issues with Acuity Scheduling loading.
```

**8. Added: Update** (investigating) · 2025-10-01 03:23 UTC

```diff
+ We’re continuing to investigate this issue
```

**9. Added: Update** (monitoring) · 2025-10-01 03:35 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (monitoring) · 2025-10-01 04:14 UTC

```diff
+ This issue has been resolved.
```

**11. Added: Update** (resolved) · 2025-10-01 04:14 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-10-01 03:02 UTC | Major incident: Acuity loading (this change) | outage |

All Squarespace changes: [timeline](https://rewindex.com/company/squarespace/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/idb7a158aa439ac · Markdown: https://rewindex.com/change/idb7a158aa439ac.md · JSON: https://rewindex.com/api/v1/changes/idb7a158aa439ac · Generated 2026-10-18T02:54:50.866Z