# Squarespace: Acuity Scheduling Elevated Errors

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-06-04 18:58 UTC · Resolved: 2026-06-04 19:30 UTC · Duration: 32 min
- Updates: 5 · Affected components: Acuity Scheduling, Accounts & Billing
- [Vendor status page: https://stspg.io/ll7s6z522p4s](https://stspg.io/ll7s6z522p4s)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Summary

Squarespace reported a critical disruption involving Acuity Scheduling elevated errors and Accounts & Billing; all users and services may have been affected. It started at 2026-06-04 18:58 UTC and was resolved at 2026-06-04 19:30 UTC, lasting 31 min. A fix was implemented, but no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-06-04 18:58 UTC: We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.
- **investigating** 2026-06-04 19:17 UTC: We're investigating issues with Acuity Scheduling elevated errors.
- **identified** 2026-06-04 19:19 UTC: We are currently experiencing a service disruption. We have identified the issue  with Acuity Scheduling elevated errors. We will provide an update as soon as possible.
- **monitoring** 2026-06-04 19:27 UTC: A fix has been implemented and we are monitoring results.
- **resolved** 2026-06-04 19:30 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-06-04 18:58 UTC: [Critical incident: Acuity Scheduling Elevated Errors](https://rewindex.com/change/ia717ecfe65aef0.md)


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Canonical: https://rewindex.com/company/squarespace/incidents/s997p77zp0ll · Markdown: https://rewindex.com/company/squarespace/incidents/s997p77zp0ll.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/s997p77zp0ll · Generated 2026-10-18T11:28:49.257Z