Companies / Squarespace / incidents

Squarespace: Login verification emails delayed

Affected components: Email CampaignsAccounts & Billing

Timeline of updates

1. investigating2026-01-24 17:10 UTC

   We're investigating issues with login verification emails and password reset emails being delayed.

2. investigating2026-01-24 17:37 UTC

   We are continuing to investigate the issue.

3. investigating2026-01-24 17:53 UTC

   We are continuing to investigate this issue.

4. investigating2026-01-24 18:13 UTC

   We are continuing to investigate this issue.

5. identified2026-01-24 18:27 UTC

   The issue has been identified and is external to Squarespace. We are actively monitoring the situation and will provide updates as more information becomes available. **Email Campaigns are also experiencing a delay in deliverability.

6. identified2026-01-24 19:01 UTC

   This is affecting the deliverability of all emails being delayed. We are still monitoring the situation.

7. identified2026-01-24 19:17 UTC

   We are still monitoring the situation. -Log in verification emails are being delayed -Email Campaigns are being delayed -System related emails are being delayed

8. monitoring2026-01-24 19:52 UTC

   We are still monitoring the situation.

9. resolved2026-01-24 20:34 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Squarespace profile · Recent Squarespace incidents · Markdown · JSON