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Squarespace: Acuity Scheduling / Clients unable to process payments using Square

Affected components: Acuity Scheduling

Timeline of updates

1. identified2025-09-23 10:30 UTC

   Customers may see error messages when processing payments while using the Square payment processor. We are currently investigating this issue.

2. identified2025-09-23 19:35 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring2025-09-23 21:30 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved2025-09-23 22:03 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Squarespace profile · Recent Squarespace incidents · Markdown · JSON