# Squarespace: Acuity Scheduling / Clients unable to process payments using Square

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-23 10:30 UTC · Resolved: 2025-09-23 22:03 UTC · Duration: 12 h
- Updates: 4 · Affected components: Acuity Scheduling
- [Vendor status page: https://stspg.io/xhskdn68zb04](https://stspg.io/xhskdn68zb04)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Timeline of updates

- **identified** 2025-09-23 10:30 UTC: Customers may see error messages when processing payments while using the Square payment processor. We are currently investigating this issue.
- **identified** 2025-09-23 19:35 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-09-23 21:30 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-09-23 22:03 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/squarespace/incidents/mv0jjcqkb9x6 · Markdown: https://rewindex.com/company/squarespace/incidents/mv0jjcqkb9x6.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/mv0jjcqkb9x6 · Generated 2026-10-18T10:40:31.929Z