Companies / Squarespace / incidents

Squarespace: Website subscriptions are not activated

Impact: majorStatus: resolvedStarted Resolved (36 min)4 updatesSource: stspg.io (opens in new tab)
Summary

Squarespace reported a major incident in which website subscriptions were not activated, affecting Accounts & Billing and Site Loading. It started at 2026-04-27 17:12 UTC and was resolved at 2026-04-27 17:48 UTC, with a reported duration of 35 min; a fix was implemented by 2026-04-27 17:43 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Site LoadingAccounts & Billing

Timeline of updates

  1. investigating

    We are currently investigating an issue with website subscriptions not being activated.

  2. investigating

    We are continuing to investigate this issue.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Squarespace profile · Recent Squarespace incidents · Markdown · JSON