# Squarespace: Website subscriptions are not activated

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-27 17:12 UTC · Resolved: 2026-04-27 17:48 UTC · Duration: 36 min
- Updates: 4 · Affected components: Site Loading, Accounts & Billing
- [Vendor status page: https://stspg.io/fsh03czsmr9h](https://stspg.io/fsh03czsmr9h)
- [Company: Squarespace](https://rewindex.com/company/squarespace.md)

## Summary

Squarespace reported a major incident in which website subscriptions were not activated, affecting Accounts & Billing and Site Loading. It started at 2026-04-27 17:12 UTC and was resolved at 2026-04-27 17:48 UTC, with a reported duration of 35 min; a fix was implemented by 2026-04-27 17:43 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-27 17:12 UTC: We are currently investigating an issue with website subscriptions not being activated.
- **investigating** 2026-04-27 17:28 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-04-27 17:43 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-04-27 17:48 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-04-27 17:12 UTC: [Major incident: Website subscriptions are not activated](https://rewindex.com/change/ife7fcbee1b4420.md)


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Canonical: https://rewindex.com/company/squarespace/incidents/wh3sbh0f58l2 · Markdown: https://rewindex.com/company/squarespace/incidents/wh3sbh0f58l2.md · JSON: https://rewindex.com/api/v1/companies/squarespace/incidents/wh3sbh0f58l2 · Generated 2026-10-18T10:32:18.793Z