- Status page says
- Operational since Oct 19
- Last 90 days
- 149 incidents, 44 major or critical
- Rewrites caught
- None so far
- Next deprecation
- None announced
Select a day to jump to its incidents below.
How Bandwidth reports incidents
Compared with the 152 vendors that have enough incidents to compare. Each tick is one vendor; lower is better on every line.
Provisional. Built nightly from every archived version of each incident, last on Oct 19. Compare all vendors
- First posted only after it was over
- 10% 5 of the 50 incidents we have in full detail
The first update already said resolved. Typical vendor: 6%.
Bandwidth: around the middle.
- Time to resolve
- 4 h 44 min median; 9 in 10 within 25 h 8 min
From the vendor’s own start and resolve times, last 365 days. Typical vendor: 2 h.
Bandwidth: higher than most vendors.
- Major or critical incidents
- 7.2 a month 87 in the last 365 days
Impact as the vendor labels it. Typical vendor: 1.2 a month.
Bandwidth: higher than most vendors.
- Rewrites caught
- None so far
Counts, not a rate: 10-minute tracking began Oct 17, so there are too few events to compare yet.
Dependencies
What Bandwidth relies on and who relies on Bandwidth, as observed in status-page incidents: who they blame, where they say they run, and who fails at the same time. Observed, not verified.
Bandwidth depends on
| Provider | Evidence | Signal |
|---|---|---|
| mobile/SMS carriers | blamed in 49 incidents; integration affected in 36 “…BW US Network Impairment - TN Lookups Impacted Due to a carrier outage, some TN Lookups were failing from July 23 to July 25. This incident has been resolved, and customers should no longer have impac…” incident | Strong |
| AWS | blamed in 2 incidents; together in 9 outage events “…WebRTC Network Incident AWS is experiencing a network impairment, so we had to redirect traffic to another node, and service has been restored. Downtime would have occurred between 4:02pm and 4:22pm E…” incident | Strong |
| Datadog | integration affected in 1 “…t prevented web portal access and affected API, API Insight, API v2 and v4 functions, and Datadog between 4:17am-6:30am ET. Full function has been restored at this time. No orders or events were lost,…” incident | Weak |
| Microsoft Teams | integration affected in 1 “…Operator Connect - Microsoft Teams Sync Incident This incident has been resolved.…” incident | Weak |
Who depends on Bandwidth
| Vendor | Evidence | Signal |
|---|---|---|
| Twilio | integration affected in 6 “…Calls to Bandwidth Owned Numbers are Failing The issue affecting a subset of Bandwidth owned numbers has been resolved, and the service is functioning normally at this time.…” incident | Likely |
| Sinch | integration affected in 2 “…DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR Traffic towards Bandwidth USA and MediaFriends in United States Connections are stable now, Incident is resolved. Sinch DI Monit…” incident | Likely |
Outage events: Google Cloud us-central1, Sep 1 (timing), Anthropic, Feb 4 (timing), Intercom, Jan 9 (timing), Cloudflare, Nov 18, 2025 (timing), Microsoft Azure, Oct 29, 2025 (timing), AWS us-east-1, Oct 20, 2025 (timing), Google Cloud, Jun 12, 2025 (timing), Cloudflare, Oct 30, 2023 (timing) and 10 more.
Strong: same company, or blamed in two separate outages. Likely: blamed once, or named as hosting and failing together. Weak: listed as a subprocessor, integration-only, or failing together repeatedly without being named.
Changes and edits
Incidents Bandwidth rewrote or removed, and notable changes to the pages we watch.
Struck in red is what Bandwidth removed. Blue is what they added.
Wednesday, October 14
1 incident change
- CriticalCritical incident
Friday, October 9
3 incident changes
- CriticalCritical incident
- CriticalCritical incident
- MajorMajor incident
Tuesday, October 6
2 incident changes
- MajorMajor incident
- MajorMajor incident
Monday, October 5
1 incident change
- CriticalCritical incident
Sunday, October 4
1 incident change
- CriticalCritical incident
Friday, October 2
1 incident change
- MajorMajor incident
Thursday, October 1
1 incident change
- CriticalCritical incident
Pricing and pages we watch
| Page | Versions | Last changed | Last checked | History |
|---|---|---|---|---|
| Privacy policy (opens in new tab) | 0 | No changes yet | ||
| Subprocessors (opens in new tab) | 1 | No changes yet | ||
| Terms of service (opens in new tab) | 0 | No changes yet |
Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
The Weekly Rewind: one short weekly email on what changed at Bandwidth and the other vendors we track, including silent edits. Subscribe (opens in new tab)
Incidents
Latest 100 of 2,437 incidents since Jan 5, 2017, 987 of them major or critical. Maintenance is left out.
Per year, major and critical in amber:
2017: 122 incidents, 88 major or critical; 2018: 153 incidents, 105 major or critical; 2019: 188 incidents, 112 major or critical; 2020: 246 incidents, 115 major or critical; 2021: 251 incidents, 89 major or critical; 2022: 317 incidents, 117 major or critical; 2023: 352 incidents, 133 major or critical; 2024: 257 incidents, 61 major or critical; 2025: 264 incidents, 85 major or critical; 2026: 287 incidents, 82 major or critical
TodayMonday, October 19Mon, Oct 19
1 incident
- Minor, 7 hMinor incident
YesterdaySunday, October 18Sun, Oct 18
2 incidents
- No impact listed, 22 h 30 minIncident, no impact listed
- No impact listed, 9 h 23 minIncident, no impact listed
Friday, October 16
4 incidents
- No impact listed, 2 h 35 minIncident, no impact listed
- No impact listed, 3 h 11 minIncident, no impact listed
- No impact listed, 2 h 58 minIncident, no impact listed
- No impact listed, 3 h 29 minIncident, no impact listed
Thursday, October 15
2 incidents
- Minor, 5 h 44 minMinor incident
- No impact listed, 11 h 22 minIncident, no impact listed
Wednesday, October 14
6 incidents, 1 major or critical
- No impact listed, 6 h 29 minIncident, no impact listed
- No impact listed, 20 h 48 minIncident, no impact listed
- No impact listed, under a minuteIncident, no impact listed
- No impact listed, 11 h 39 minIncident, no impact listed
- No impact listed, 4 h 21 minIncident, no impact listed
- Critical, 6 h 46 minCritical incident
Tuesday, October 13
1 incident
- No impact listed, 4 h 40 minIncident, no impact listed
Sunday, October 11
2 incidents
- No impact listed, 20 h 3 minIncident, no impact listed
- No impact listed, 3 h 3 minIncident, no impact listed
Friday, October 9
5 incidents, 3 major or critical
- Critical, 17 h 5 minCritical incident
- No impact listed, 3 daysIncident, no impact listed
- No impact listed, 3 h 8 minIncident, no impact listed
- Critical, 3 h 20 minCritical incident
- Major, 2 h 32 minMajor incident
Thursday, October 8
1 incident
- Minor, 7 h 43 minMinor incident
Wednesday, October 7
8 incidents
- Minor, 5 h 13 minMinor incident
- Minor, 1 h 23 minMinor incident
- No impact listed, under a minuteIncident, no impact listed
- Minor, 5 h 3 minMinor incident
- No impact listed, under a minuteIncident, no impact listed
- No impact listed, 3 h 56 minIncident, no impact listed
- No impact listed, 10 h 20 minIncident, no impact listed
- No impact listed, 4 h 51 minIncident, no impact listed
Tuesday, October 6
6 incidents, 2 major or critical
- Major, 1 h 5 minMajor incident
- No impact listed, 3 daysIncident, no impact listed
- No impact listed, 8 h 2 minIncident, no impact listed
- Minor, 9 h 34 minMinor incident
- Major, 5 h 3 minMajor incident
- No impact listed, 7 h 30 minIncident, no impact listed
Monday, October 5
1 incident, 1 major or critical
- Critical, 9 h 20 minCritical incident
Sunday, October 4
2 incidents, 1 major or critical
- Critical, 6 h 15 minCritical incident
- No impact listed, 6 h 25 minIncident, no impact listed
Saturday, October 3
2 incidents
- No impact listed, under a minuteIncident, no impact listed
- No impact listed, 1 h 35 minIncident, no impact listed
Friday, October 2
2 incidents, 1 major or critical
- No impact listed, under a minuteIncident, no impact listed
- Major, 10 h 23 minMajor incident
Thursday, October 1
3 incidents, 2 major or critical
- Critical, 32 h 48 minCritical incident
- No impact listed, 3 h 46 minIncident, no impact listed
- Critical, 26 h 4 minCritical incident
Wednesday, September 30
4 incidents, 1 major or critical
- No impact listed, 4 h 1 minIncident, no impact listed
- No impact listed, 6 h 31 minIncident, no impact listed
- Major, 37 minMajor incident
- No impact listed, 12 h 38 minIncident, no impact listed
Tuesday, September 29
1 incident
- No impact listed, 28 h 18 minIncident, no impact listed
Sunday, September 27
1 incident
- No impact listed, 2 h 57 minIncident, no impact listed
Friday, September 25
4 incidents, 1 major or critical
- No impact listed, under a minuteIncident, no impact listed
- No impact listed, under a minuteIncident, no impact listed
- No impact listed, 6 h 38 minIncident, no impact listed
- Critical, 23 h 11 minCritical incident
Thursday, September 24
2 incidents, 1 major or critical
- Critical, 4 h 7 minCritical incident
- No impact listed, 5 h 10 minIncident, no impact listed
Wednesday, September 23
5 incidents, 2 major or critical
- Major, 3 h 56 minMajor incident
- No impact listed, 1 h 13 minIncident, no impact listed
- No impact listed, 5 h 15 minIncident, no impact listed
- No impact listed, 4 h 22 minIncident, no impact listed
- Critical, 17 minCritical incident
Tuesday, September 22
5 incidents, 1 major or critical
- No impact listed, 21 h 52 minIncident, no impact listed
- No impact listed, 41 minIncident, no impact listed
- No impact listed, 10 h 8 minIncident, no impact listed
- Critical, 7 h 56 minCritical incident
- No impact listed, 20 h 21 minIncident, no impact listed
Monday, September 21
6 incidents, 4 major or critical
- Critical, 2 h 41 minCritical incident
- Critical, 2 h 37 minCritical incident
- Critical, 18 h 11 minCritical incident
- Critical, 2 h 21 minCritical incident
- No impact listed, 25 h 40 minIncident, no impact listed
- No impact listed, 3 h 41 minIncident, no impact listed
Saturday, September 19
1 incident
- No impact listed, under a minuteIncident, no impact listed
Friday, September 18
1 incident
- No impact listed, under a minuteIncident, no impact listed
Thursday, September 17
1 incident, 1 major or critical
- Critical, 13 h 20 minCritical incident
Wednesday, September 16
2 incidents
- No impact listed, 4 h 50 minIncident, no impact listed
- No impact listed, 10 h 54 minIncident, no impact listed
Tuesday, September 15
2 incidents, 1 major or critical
- Critical, 20 h 59 minCritical incident
- Minor, 1 h 54 minMinor incident
Monday, September 14
3 incidents
- Minor, 9 h 4 minMinor incident
- Minor, 29 h 38 minMinor incident
- Minor, 2 h 28 minMinor incident
Sunday, September 13
2 incidents, 2 major or critical
- Critical, 29 minCritical incident
- Critical, 5 daysCritical incident
Saturday, September 12
1 incident
- Minor, 12 h 45 minMinor incident
Friday, September 11
2 incidents
- Minor, 49 minMinor incident
- No impact listed, 4 h 27 minIncident, no impact listed
Thursday, September 10
3 incidents, 1 major or critical
- Minor, 21 h 36 minMinor incident
- No impact listed, 5 h 37 minIncident, no impact listed
- Critical, 11 h 9 minCritical incident
Wednesday, September 9
2 incidents, 1 major or critical
- Critical, 4 h 33 minCritical incident
- No impact listed, 11 h 13 minIncident, no impact listed
Tuesday, September 8
2 incidents, 1 major or critical
- Critical, 4 h 28 minCritical incident
- No impact listed, 1 h 59 minIncident, no impact listed
Monday, September 7
2 incidents, 1 major or critical
- Critical, 2 h 20 minCritical incident
- No impact listed, 2 h 28 minIncident, no impact listed