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Bandwidth: Australia based SMS Messaging Incident

MinorStatus: postmortemeditedStarted Resolved (3.7 h)5 updatesstspg.io (opens in new tab)

Affected components: International A2P Messaging - International A2P Platform (SMPP)International A2P Platform (SMPP)International A2P Messaging - International A2P Platform (HTTP)International A2P Platform (HTTP)

Timeline of updates

  1. investigating

    Bandwidth teams are investigating an incident impacting Inbound and Outbound SMS messaging to Australia based destinations. Outbound messages may not result delivery receipts, inbound messages may not deliver as expected.

  2. identified

    Teams have identified the source of this incident as an off-network vendor condition. Teams are working with the impacted vendor to restore expected messaging behaviors.

  3. monitoring

    Teams are observing expected messaging behavior and are monitoring for stability.

  4. resolved

    This incident has been resolved.

  5. postmortem

    Between 14:45 UTC and 17:16 UTC on October 20, 2026, Inbound and Outbound SMS messaging to Australia based destinations experienced missing delivery receipts and failed or timed-out messages.

    Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

    We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Bandwidth, started 2026-10-20 16:22 UTC, resolved after 3.7 h, 5 update(s); edited after publishing.

Title
Australia based SMS Messaging Incident
Vendor
Bandwidth
Date
URL
https://rewindex.com/company/bandwidth/incidents/y2pxh3c11j76

Bandwidth profileRecent Bandwidth incidentsAll outages on October 20, 2026Bandwidth in October 2026MarkdownJSON