# Bandwidth: Australia based SMS Messaging Incident

> Bandwidth status incident “Australia based SMS Messaging Incident” on 2026-10-20: impact minor (vendor’s label), 3.7 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bandwidth/incidents/y2pxh3c11j76
Last updated: 2026-10-21T09:23:19Z

- Impact (vendor’s label): minor
- Status: postmortem · edited after publishing
- Started: 2026-10-20 16:22 UTC · Resolved: 2026-10-20 20:02 UTC · Duration: 3.7 h
- Updates: 5 · Affected components: International A2P Messaging - International A2P Platform (SMPP), International A2P Platform (SMPP), International A2P Messaging - International A2P Platform (HTTP), International A2P Platform (HTTP)
- [Vendor status page: https://stspg.io/6byd9rrvqv19](https://stspg.io/6byd9rrvqv19)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)

## Timeline of updates

- **investigating** 2026-10-20 16:22 UTC: Bandwidth teams are investigating an incident impacting Inbound and Outbound SMS messaging to Australia based destinations.  Outbound messages may not result delivery receipts, inbound messages may not deliver as expected.
- **identified** 2026-10-20 17:03 UTC: Teams have identified the source of this incident as an off-network vendor condition. Teams are working with the impacted vendor to restore expected messaging behaviors.
- **monitoring** 2026-10-20 18:45 UTC: Teams are observing expected messaging behavior and are monitoring for stability.
- **resolved** 2026-10-20 20:02 UTC: This incident has been resolved.
- **postmortem** 2026-10-21 09:20 UTC: Between 14:45 UTC and 17:16 UTC on October 20, 2026, Inbound and Outbound SMS messaging to Australia based destinations experienced missing delivery receipts and failed or timed-out messages. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

## Rewindex changes for this incident

- 2026-10-20 17:13 UTC: [Incident updated: Australia based SMS Messaging Incident](https://rewindex.com/change/r3c623358d0df5b.md)
- 2026-10-20 18:53 UTC: [Incident updated: Australia based SMS Messaging Incident](https://rewindex.com/change/rfc57c9dc08e4ba.md)
- 2026-10-20 20:03 UTC: [Incident updated: Australia based SMS Messaging Incident](https://rewindex.com/change/r34bf609a5840d1.md)
- 2026-10-21 09:23 UTC: [Incident updated: Australia based SMS Messaging Incident](https://rewindex.com/change/r538046e73e4d67.md)

## Cite this

Status incident (vendor impact label: minor) posted by Bandwidth, started 2026-10-20 16:22 UTC, resolved after 3.7 h, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/bandwidth/incidents/y2pxh3c11j76
- Citation: Bandwidth, “Australia based SMS Messaging Incident” (2026-10-20 16:22 UTC). Archived by Rewindex: https://rewindex.com/company/bandwidth/incidents/y2pxh3c11j76 (CC BY 4.0).
- Markdown link: `[Bandwidth: Australia based SMS Messaging Incident (2026-10-20)](https://rewindex.com/company/bandwidth/incidents/y2pxh3c11j76)`


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Canonical: https://rewindex.com/company/bandwidth/incidents/y2pxh3c11j76 · Markdown: https://rewindex.com/company/bandwidth/incidents/y2pxh3c11j76.md · JSON: https://rewindex.com/api/v1/companies/bandwidth/incidents/y2pxh3c11j76 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:18:22.386Z