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Bandwidth: Non-North American Emergency Address Validation Incident

MajorStatus: postmortemeditedStarted Resolved (7.9 h)4 updatesstatus.bandwidth.com (opens in new tab)

Affected components: Bandwidth AppBandwidth International - fka Voxbone

Timeline of updates

  1. investigating

    Bandwidth teams are investigating an incident impacting the ability to validate non-North American addresses. These address validation requests may not complete as expected.

  2. identified

    Teams have identified the source of this incident and are working with the impacted vendor to restore expected address validation.

  3. resolved

    This incident has been resolved.

  4. postmortem

    Between 20:35 UTC on October 30 and 03:16 UTC November 3, customers encountered a disruption in the ability to validate non-North American addresses. 
    Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. 
    We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.bandwidth.com (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by Bandwidth, started 2026-11-02 19:49 UTC, resolved after 7.9 h, 4 update(s); edited after publishing.

Title
Non-North American Emergency Address Validation Incident
Vendor
Bandwidth
Date
URL
https://rewindex.com/company/bandwidth/incidents/j52jv7dkqrqf

Bandwidth profileRecent Bandwidth incidentsAll outages on November 2, 2026Bandwidth in November 2026MarkdownJSON