# Bandwidth: Non-North American Emergency Address Validation Incident

> Bandwidth status incident “Non-North American Emergency Address Validation Incident” on 2026-11-02: impact major (vendor’s label), 7.9 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bandwidth/incidents/j52jv7dkqrqf
Last updated: 2026-11-03T13:23:49Z

- Impact (vendor’s label): major
- Status: postmortem · edited after publishing
- Started: 2026-11-02 19:49 UTC · Resolved: 2026-11-03 03:43 UTC · Duration: 7.9 h
- Updates: 4 · Affected components: Bandwidth App, Bandwidth International - fka Voxbone
- [Vendor status page: https://status.bandwidth.com/incidents/j52jv7dkqrqf](https://status.bandwidth.com/incidents/j52jv7dkqrqf)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)

## Timeline of updates

- **investigating** 2026-11-02 19:49 UTC: Bandwidth teams are investigating an incident impacting the ability to validate non-North American addresses. These address validation requests may not complete as expected.
- **identified** 2026-11-02 21:11 UTC: Teams have identified the source of this incident and are working with the impacted vendor to restore expected address validation.
- **resolved** 2026-11-03 03:43 UTC: This incident has been resolved.
- **postmortem** 2026-11-03 13:16 UTC: Between 20:35 UTC on October 30 and 03:16 UTC November 3, customers encountered a disruption in the ability to validate non-North American addresses. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

## Rewindex changes for this incident

- 2026-11-02 19:49 UTC: [Major incident: Non-North American Address Validation Incident](https://rewindex.com/change/i3a5a206301bd48.md)
- 2026-11-02 21:13 UTC: [Incident updated: Non-North American Emergency Address Validation Incident](https://rewindex.com/change/rb1bff87949d872.md)
- 2026-11-03 03:53 UTC: [Incident updated: Non-North American Emergency Address Validation Incident](https://rewindex.com/change/rba26a2093d26cf.md)
- 2026-11-03 13:23 UTC: [Incident updated: Non-North American Emergency Address Validation Incident](https://rewindex.com/change/r417fc50603d076.md)

## Cite this

Status incident (vendor impact label: major) posted by Bandwidth, started 2026-11-02 19:49 UTC, resolved after 7.9 h, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/bandwidth/incidents/j52jv7dkqrqf
- Citation: Bandwidth, “Non-North American Emergency Address Validation Incident” (2026-11-02 19:49 UTC). Archived by Rewindex: https://rewindex.com/company/bandwidth/incidents/j52jv7dkqrqf (CC BY 4.0).
- Markdown link: `[Bandwidth: Non-North American Emergency Address Validation Incident (2026-11-02)](https://rewindex.com/company/bandwidth/incidents/j52jv7dkqrqf)`


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Canonical: https://rewindex.com/company/bandwidth/incidents/j52jv7dkqrqf · Markdown: https://rewindex.com/company/bandwidth/incidents/j52jv7dkqrqf.md · JSON: https://rewindex.com/api/v1/companies/bandwidth/incidents/j52jv7dkqrqf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:54:54.153Z